Norway’s postal service (Posten Norge) has been the subject of lots of customer irritation in recent months, following the closure of post offices, rising postal rates and declining service, episodes of slow delivery or no delivery at all. On Friday the postal outlets now set up in local grocery stores to replace closed post offices, were in trouble, after the computer system they use for distributing packages to recipients completely broke down.
“This means folks won’t be able to pick up packages in the stores (called post i butikk), even though they have a tracking number,” Posten spokesman John Eckhoff told state broadcaster NRK on Friday afternoon.
“Right now we don’t know why this has happened,” Eckhoff said. He claimed that one of Posten’s suppliers was working hard to find out.
Nor could Eckhoff say when customers may be able to pick up packages for which they’ve received delivery slips. “As soon as possible,” he said. “We’re hoping to get this resolved in the course of the afternoon, but can’t promise anything.”