Norwegian telecoms firm Telenor plans to save billions by cutting staff at various operations around the world. Telenor currently has around 20,000 employees after earlier rounds of cuts, and now another 15 percent may lose their jobs.
Telenor cited “technological changes” that reduce the need for sales and support staff, also at company headquarters in Oslo. Newspaper Dagens Næringsliv (DN) reports that Telenor aims to cut costs by 3 percent between now and 2022.
“This is part of our modernization,” said Telenor CEO Sigve Brekke at the company’s capital markets day on Tuesday. He noted that “we’re digitalizing operations (because) people don’t ring customer service any longer,” while Telenor also is developing partnerships to deliver some services.
Telenor is offering continuing education and program to boost employees’ competence, but around 3,000 are likely to be laid off during the next few years.