Search Results for: norwegian complaints

Complaints still piling up against Norwegian

As Norwegian Air struggles to survive, its past keeps coming back to haunt it. Norway’s consumer council confirms that it’s “drowning” in complaints filed by Norwegian passengers whose travel was disrupted by delayed and cancelled flights long before the Corona crisis set in. “I can confirm that we have thousands of cases piled up, waiting […]

Complaints fly around Norwegian

Norway’s low-fare airline Norwegian Air has attracted more than four times the number of complaints from passengers as its arch rival Scandinavian Airlines (SAS). Those filed with the state commission handling transport complaints soared last year, and continue to outpace complaints against SAS so far this year. “We clearly have room for improvement here,” admitted […]

Norwegian Air complaints pile up

Unhappy Norwegian Air customers have lodged a record number of complaints, both with the embattled airline and the Transport Complaints Board (Transportklagenemnda). More than 200 grievances have been registered with the board alone, as Norwegian’s new Boeing 787 Dreamliners continue to cause major issues. “We have never before seen this scope of complaints in a […]

Norwegian caves in to passenger complaints

Norwegian Air has changed its on-board practices and will now offer free water on its long-haul flights as well as accept cash for purchase of extras like blankets, food or other drinks. The airline will even allow passengers to cancel bookings at no charge to those who feel cheated that Norwegian’s on-board entertainment system isn’t […]

Norwegians fire up hot ‘hytte’ market

Norway’s autumn holidays ended over the weekend with more record sales of the traditional holiday home known as a “hytte.” That’s not to be confused with a “hut,” as large new developments in the hills and mountains resemble housing tracts with prices running as high as NOK 30 million (USD 3.6 million) or even more. […]

Norwegian Air promises quicker refunds

Oslo-based Norwegian Air is among 16 airlines that finally have committed themselves to refunding customers’ money faster and to providing better information in connection with cancelled flights. The improvement comes after months of complaints, especially during the Corona crisis, when many passengers suspected that grounded airlines caught in severe financial turbulence were consciously dragging out […]

Norwegian frigate under US command

UPDATED: Norway seems to be relying more than ever on the US for its defense, now through base policy and fleet agreements that go beyond Norway’s membership in the NATO alliance. For the first time ever, one of the country’s four frigates has been put under US command for the next nine months, while Norwegian […]

Complaints pile up against Equinor

Environmental organizations and some stock analysts are complaining that troubled state oil company Equinor isn’t disclosing all its carbon emissions to the public and investors. Meanwhile, concerns over cost-cutting and a lack of maintenance at various facilities continue to rise, while Equinor itself has postponed a reopening of its Hammerfest LNG gas plant on the […]

‘New Norwegian’ cleared for takeoff

NEWS ANALYSIS: Lenders and creditors effectively took over ownership control of Norwegian Air on Monday, enabling the long-troubled airline to qualify for the rest of a state crisis package valued at around NOK 3 billion. That clears the way for what management calls the “New Norwegian” to take off and rebuild, but it still faces […]

Norwegian tries to land rescue deal

Norwegian Air has flown into what its chief executive Jacob Schram called “its most important week” ever, as he and his colleagues scramble to land a rescue deal to ensure the airline’s survival. They’ve even placed full-page ads in Norwegian newspapers, pleading for shareholder support.  Norwegian plane landing at Oslo Airport Gardermoen from […]