New laws aid travelers, teens, parents

Several new laws took effect from July 1, including one aimed at improving the rights of consumers while out traveling. Another prevents marriage before the age of 18, while yet another gives parents more paid leave in cases of twins, triplets or even more multiple births. The law that may affect the most people gives […]

Kids’ clothes contained chemicals

Testing conducted by the Norwegian Consumer Council (Forbrukerrådet) found endocrine-disrupting chemicals in children’s clothes from major Scandinavian clothing chains Hennes & Mauritz (H&M), Cubus and Kappahl. The study found potentially harmful chemicals in every third item of clothing tested. The testing was done ahead of a seminar on protecting consumers against toxic substances, to be […]

State refuses farmers’ demands

The Norwegian government responded to the agricultural sector’s latest request for state support on Tuesday afternoon, offering farmers an increase of NOK 150 million (USD 25 million). That’s only 10 percent of the NOK 1.5 billion in subsidies and regulatory protection farmers asked for two weeks ago, meaning a long and heated settlement debate is […]

Flytoget still public’s favourite company

The company running the express train that serves Oslo’s main airport at Gardermoen, Flytoget, topped the list of Norwegians’ favourite companies for the third year in a row. An annual research project by the Norwegian Business School BI (Handelshøyskolen BI) surveyed more than 7,000 consumers about their satisfaction levels with the businesses they regularly shop […]

Angry Norwegian customers to sue

Norwegian Air customers refused compensation by the trouble-plagued budget carrier can take the airline to court, backed by the Transport Appeals Board (Transportklagenemnda). On Tuesday the board said it would cover the legal expenses of any plaintiffs to get a judicial clarification on the case. “We want a few cases so that the lawsuit gets […]

Regulators scrap supermarket deals

A purchasing and distribution agreement struck between supermarket chain ICA and Norway’s largest retail business, grocery wholesaler and store owner NorgesGruppen, is anti-competitive and unlawful, ruled Norway’s Competition Authority on Thursday. The long-awaited decision from the Authority, which told both companies that their deal must be scrapped, also effectively blocks a retaliatory move by two […]

Air authorities slam Norwegian

A Civil Aviation Authority (Luftfartstilsynet) inspection at Norwegian Air has revealed 21 breaches of airline regulations and a staggering number of customer complaints. The damning report was another setback for the airline, which faces a blockade led by US airlines and unions and ongoing trouble with its Boeing 787 Dreamliners. The authorities investigated Norwegian Air […]

Norwegian Air complaints pile up

Unhappy Norwegian Air customers have lodged a record number of complaints, both with the embattled airline and the Transport Complaints Board (Transportklagenemnda). More than 200 grievances have been registered with the board alone, as Norwegian’s new Boeing 787 Dreamliners continue to cause major issues. “We have never before seen this scope of complaints in a […]

Taxi passengers driven to despair

The Norwegian Consumer Council (Forbrukerrådet) wants a public review of Norway’s taxi industry, amidst claims that customers often feel unsafe, misled and unsatisfied with the service but powerless to complain. Norwegian taxis are also too expensive, claims the council. According to a Consumer Council survey, four out of 10 taxi customers were unhappy with the […]

State agencies caught in map deal

Schools, government agencies and hospitals across Norway complain they’ve been lured into uncharted financial territory by a company selling them digital maps. They admit they’ve been paying large sums of taxpayers’ money for marketing services they didn’t need, didn’t realize they were agreeing to, and probably could have received for free on the Internet. The company, which refers to […]