Norway’s largest bank, DNB, had another breakdown in its online banking and mobile payments systems on Monday. Customers were unable to long in, for the sixth time in the past month.
It was just last week that DNB suffered one of its longest online banking breakdowns, with its systems were out of order for most of Thursday. The problems on Monday began at around 10am, and weren’t resolved for around three-and-a-half hours.
“The problem was tied to an error in log-in routines with BankID,” said DNB spokesman Vida Korsberg Dalsbø. “They worked for some customers, but most others couldn’t log in.”
The latest systems failure set off another torrent of complaints from angry and frustrated DNB customers. The bank has seen its reputation battered on a variety of other fronts as well over the past year, from the Panama Papers’ revelations of its involvement in tax havens, to its financing of the disputed Dakota Access Pipeline in the US.