NAV wins some positive feedback

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Finally someone has something nice to say about the often-disaparged social welfare agency NAV in Norway. After another recent rash of bad publicity, a new survey shows that one in three NAV users are extremely satisfied, especially retirees.

The survey, conducted by research firm Opinion, questioned 6,600 users of NAV services. The welfare agency that administers everything from pension income to child support payments achieved an average score of 4.4 on a scale from one to six.

Those most satisfied with NAV’s services were Norwegian retirees, who gave NAV a score of 4.9. Unemployed Norwegians were the least satisfied, but fully 80 percent of all users said they felt they were met with respect when they needed to deal with NAV officials. staff