Norway’s largest bank was promising to keep its troublesome electronic payment system under surveillance heading into the weekend, while claiming that its technical problems had been solved. DNB customers were finally told late Thursday that they could once again use their Visa bank debit cards without fearing their purchases would be charged twice.
The trouble was the latest to hit DNB. Staff had to work around the clock again this week to correct the bank system’s failure to remove the amounts reserved on bank cards when payment transactions occurred. That led to customers’ accounts being charged twice for each purchase.
“We apologize again that it took time to correct all the transactions, and thank our customers for their patience,” said bank spokesman Andreas Nylund. The accounts of customers who were hit by double charges had also been corrected, he said.