Norway’s largest bank, DNB, was suffering on Tuesday from its second day of problems transferring salaries and holiday pay known as feriepenger into customers’ accounts. Recipients who should have been paid by the 15th (Monday) were suffering even more.
DNB blamed a technical error in a computer file with transaction data that also disrupted other transactions including DNB’s mobile payment system known as Vipps. DNB told state broadcaster NRK that the number of customers affected was “large” and involved both business and private customers.
“We have introduced measures for customers who are affected and need help,” bank spokesman Vidar Korsberg Dalsbø told NRK. “Those who have landed in a difficult situation as a result of the trouble can obtain credit by contacting our customer service center.” He asked, though, that only those with “acute needs” take contact, because DNB’s customer service center was extremely busy.
Dalsbø apologized for the trouble and claimed the bank was close to solving the problems, but that didn’t satisfy customers like Peter Wingerei. “This is Norway’s biggest bank and it looks like they don’t have any emergency solutions or crisis procedures,” Wingerei fumed to NRK. “This is a scandal.”