Bank customers in Norway have been frustrated recently by a spate of technical trouble affecting online banking and the use of mini-banks and payment terminals. Log-in systems have caused problems, too, and now it looks like customers will need to wait another year before new solutions are available.
Many customers logging in have experienced problems with the current system, BankID, which requires Java software to be installed and updated on their computers. In response to user dissatisfaction, all of the major banks in Norway including DNB, Nordea, Danske Bank and Sparebank1 have invested in a project to launch a new login service, BankID 2.0, which doesn’t require Java. It’s likely to be available by the end of next year, although the banks haven’t confirmed a launch date yet.
The system currently used for all online banking in Norway is run by the company BankID, which is itself owned by the banks. The banks have set the requirements for BankID2.0, including that it will not depend on the installation of software, can work on all platforms and can function in most browsers. The new login service will still require customers to use a handheld pin device (kodebrikke) to log in.
Its introduction will ultimately depend on “the banks who’ll determine how quickly this happens. They are the ones who are paying,” Frode B Nilsen of BankID told newspaper Aftenposten.