As many as 3,000 taxis in various regions around Norway were stalled Monday morning by technical trouble at the central operations that handle customer calls and reservations. Among those affected were Bergen Taxi, Trøndertaxi in Trondheim and several taxi firms around Oslo.
Problems with the computer system ITF, run by Taxus Norge AS, meant that customer calls for cabs didn’t show up on drivers’ in-car terminals, and the taxi firms themselves thus couldn’t forward customer calls for pick-up. Taxus spokesman Espen With-Hanssen told state broadcaster NRK that the problems in turn were caused by a routing fault at a broadband supplier “which means that none of the centrals using this taxi meter solution have electronic contact with their cars.”
Taxi firms hit by the problem in the Oslo area included Asker og Bærum taxi, Follo taxi, Ski taxi and Nedre Romerike taxi. Taxi companies could only communicate with their drivers via telephone, meaning they could respond to some customer calls, but delays were widespread.
The taxi disruption occurred just as a bus strike loomed in Bergen and several other areas around southern Norway, but it was averted Monday morning.