Nearly 800,000 customers of several mobile telephone firms in Norway were without service on Sunday because of a technical error in Oslo. State broadcaster NRK reported that the problems affected customers of One Call, Network Norway, Mycall and Tele2.
The problem was traced to Tele2’s mobile network that the other companies also use. “We can confirm that we have problems and we’re working to correct them,” Hanne Løvstad of Tele2 and Network Norway told NRK Sunday night.
By 10pm, Tele2 had found the error tied to a computer server in Oslo. It remained unclear how long it would take to correct it. Some customers started complaining via social media and demanding compensation Sunday evening.
“It seems that only outgoing calls are affected,” Løvstad said. “We apologize for the trouble this causes our customers.” Calls could still be made, however, to Norway’s emergency number 112.
Major provider Telenor also had trouble at several of its base stations during the weekend. The problems were blamed on the lightning storm that swept over much of the country Friday and Saturday.