Unhappy passengers of Scandinavian Airlines (SAS), whose travel was disrupted by the recent SAS pilots’ strike, may be encouraged by the results of a new survey. It ranks SAS as the best of 72 airlines in terms of compensating passengers when things go wrong.
They went very wrong indeed when SAS pilots in Scandinavia went on strike at the end of April. The week-long strike that followed stranded hundreds of thousands of passengers when 70 percent of the airlines’ flights had to be cancelled.
Many have since complained that SAS has been slow to address their concerns and claims for compensation, but a new survey by Airhelp (external link), which deals in airline passenger rights, ranked SAS fourth among 72 airlines regarding overall quality of service. SAS topped the list for addressing compensation claims from passengers.
“It’s very nice to see that we score high on something that means a lot to us and our customers,” SAS spokesman Knut Morten Johansen told state broadcaster NRK.
It may also be nice for SAS to see that its arch rival, Norwegian Air, landed near the bottom when it comes to addressing passenger complaints and compensating them for delays or compensation. Norway was in 67th place out of the 72 airlines regarding its on-time record and passenger service. Norwegian ranked just one place ahead of Ryanair, which is one of its main rival low-fare carriers.
All the airlines, meanwhile, are facing a bumpy summer because of more threatened strikes and work slowdowns by unhappy air traffic controllers in Europe, and limits on air traffic capacity.