Norway’s national consumer council has offered some reassurance to the thousands of people holding airline tickets on SAS. If the airline’s pilots go on strike later this month as threatened, SAS is obligated to rebook passengers on other flights as soon as possible, or refund their money.
“That also applies when flights are delayed by more than five hours,” Thomas Iversen, a legal adviser at the consumer council (Forbrukerrådet) told newspaper Dagens Næringsliv (DN).
Nervous SAS passengers who’ve already invested in summer holidays abroad or in Norway have various rights when flights are cancelled or delayed, also when either the cancellations or delays are caused by a strike. SAS’ unhappy pilots in Scandinavia have threatened to walk off the job from June 29 if mediation now underway fails to result in a settlement.
The council’s clear advice is to always use a credit card when purchasing airline tickets. If the airline has financial problems, customers will still be able to demand refunds from their credit card companies.